Planning and Designing Effective Metrics

A book by Martin Klubeck, ISBN



For me, metrics are a means of telling a complete story for the purpose of improving something. Usually, the idea is to improve an organization. Sometimes, though, you will want to focus on improving a process. In the end, anything you improve should align back to improvements that help the organization. Metrics are a tool for improvement. By their nature, metrics use different levels of information to tell a story. Although I always strive to make this story comprehensive, it’s nearly impossible to capture everything. In most cases, I try to capture enough of what’s important to help with the improvement.

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