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Operational Support and Analysis

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This guide provides a quick reference to the processes covered by the ITIL® operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes. This guide is not intended to replace the more detailed ITIL publications (Cabinet Office, 2011), nor to be a substitute for a course provider’s training materials. Many parts of the syllabus require candidates to achieve competence at Bloom Levels 3 and 4, showing the ability to apply their learning and analyse a situation. This study aid focuses on the core knowledge that candidates need to acquire at Bloom Levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.

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Operational Support and Analysis by TSO

180
Pages
2013
Published in
$ FREE
Average price
4.0
Rating


Operational Support and Analysis book PDF free download


Updated in line with the 2011 editions of the core ITIL® publications and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide is a useful study aid for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, it serves as a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Operational Support and Analysis reviews
Lucia Robinson Prague

well...Operational Support and Analysis is surely the best I`ve read on the topic
Operational Support and Analysis reviews
piccolino25 Pasadena

Thanks TSO - the book PDF is insightful and definitely makes sense.
Operational Support and Analysis reviews
clar Lazcovitz Wilmington

Awesome book!
Operational Support and Analysis reviews
Tom Lazcovitz _2001 Massachusetts

Got a kindle version of Operational Support and Analysis. Well-readable and even thrilling - to the extent a business book can be so. Kudos to TSO!
Operational Support and Analysis reviews
Andrew2001 Houston

Honestly other books by TSO were a bit more helpful for me. But anyway, Operational Support and Analysis is another great piece of content
Operational Support and Analysis reviews
thegreenone Smith Los Angeles

As of 2022-06-26, I suppose that Operational Support and Analysis by TSO is still among the best books in its niche. Brilliant!
Operational Support and Analysis reviews
Lawrence H. Alex W. Melbourne

I really enjoyed this book - TSO did an awesome job! Probably Operational Support and Analysis is the best book I read last years