This guide provides a quick reference to the processes covered by the ITIL® operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes.
I really enjoyed this book - TSO did an awesome job! Probably Operational Support and Analysis is the best book I read last years
Andrew2001 DawkinsPrague
Honestly other books by TSO were a bit more helpful for me. But anyway, Operational Support and Analysis is another great piece of content
Jenny Putz SummersHouston
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piccolino25 London
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Tom Lazcovitz Toronto
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks TSO for this book - Operational Support and Analysis is simply the best!!!
Michael CoxNew Orleans
Got a kindle version of Operational Support and Analysis. Well-readable and even thrilling - to the extent a business book can be so. Kudos to TSO!
Lawrence H. GuptaMassachusetts
Surely Operational Support and Analysis is among the must-read books for every entrepreneur. Bravo TSO!
