This guide provides a quick reference to the processes covered by the ITIL® operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes.
As of 2026-04-15, I suppose that Operational Support and Analysis by TSO is still among the best books in its niche. Brilliant!
Michael Toronto
TSO thank you so much for this book! Operational Support and Analysis is incredibly insighful!
clar DawkinsCalifornia
Awesome book!
Jack SmithLondon
Well, the "Operational Support and Analysis"" PDF is not the easiest one to read, neither it`s a simplest one to understand. Although, it`s a MUST!
Alex W. LazcovitzTX
From the professional point of view there`s nothing new in Operational Support and Analysis. But at the end of the day, TSO made it extremely engaging and motivating!
Radj Alex W.Berlin
Honestly other books by TSO were a bit more helpful for me. But anyway, Operational Support and Analysis is another great piece of content
yourlawyer2020 _2001Wilmington
WOW. "Operational Support and Analysis"" is a really good one on this topic. Honestly, haven`t read any other books from TSO, but he seems to be real genius!
