This guide provides a quick reference to the processes covered by the ITILยฎ operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes.
well...Operational Support and Analysis is surely the best I`ve read on the topic
Tom Lazcovitz California
Got a kindle version of Operational Support and Analysis - really amazing! TSO one love :)
thegreenone SmithNew York
Honestly other books by TSO were a bit more helpful for me. But anyway, Operational Support and Analysis is another great piece of content
yourlawyer2020 _2001New Orleans
You can`t run busness without reading Operational Support and Analysis by TSO. Nuff said.
Amelie_1998 RobinsonPasadena
I bought Operational Support and Analysis hardcover edition on Amazon - arrived today, 2024-11-11, so far Im completely satisfied with the book quality
Alex W. DawkinsLondon
I think Operational Support and Analysis is that popular for a reason - TSO did a really good job
Lucia Los Angeles
Well, the "Operational Support and Analysis"" PDF is not the easiest one to read, neither it`s a simplest one to understand. Although, it`s a MUST!