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Operational Support and Analysis

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This guide provides a quick reference to the processes covered by the ITIL® operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes. This guide is not intended to replace the more detailed ITIL publications (Cabinet Office, 2011), nor to be a substitute for a course provider’s training materials. Many parts of the syllabus require candidates to achieve competence at Bloom Levels 3 and 4, showing the ability to apply their learning and analyse a situation. This study aid focuses on the core knowledge that candidates need to acquire at Bloom Levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.

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Operational Support and Analysis by TSO

180
Pages
2013
Published in
$ FREE
Average price
4.4
Rating


Operational Support and Analysis book PDF free download


Updated in line with the 2011 editions of the core ITIL® publications and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide is a useful study aid for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, it serves as a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Operational Support and Analysis reviews
Lucia Melbourne

From the professional point of view there`s nothing new in Operational Support and Analysis. But at the end of the day, TSO made it extremely engaging and motivating!
Operational Support and Analysis reviews
Alex W. Putz Los Angeles

I bought Operational Support and Analysis hardcover edition on Amazon - arrived today, 2023-10-02, so far Im completely satisfied with the book quality
Operational Support and Analysis reviews
yourlawyer2020 Smith NY

Got a kindle version of Operational Support and Analysis - really amazing! TSO one love :)
Operational Support and Analysis reviews
Jenny Putz Gupta New York

Got a kindle version of Operational Support and Analysis. Well-readable and even thrilling - to the extent a business book can be so. Kudos to TSO!
Operational Support and Analysis reviews
Amelie_1998 Alex W. London

Awesome book!
Operational Support and Analysis reviews
Tom Lazcovitz Houston

Thanks TSO - the book PDF is insightful and definitely makes sense.
Operational Support and Analysis reviews
Christine Cox Berlin

I really enjoyed this book - TSO did an awesome job! Probably Operational Support and Analysis is the best book I read last years