This guide provides a quick reference to the processes covered by the ITILยฎ operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes.
Operational Support and Analysis ebook is a good option. I wouldn`t recommend to buy a hardcover, but for me the digital version worked well. TSO is a top-level prefessional!
Christine RobinsonNY
Honestly other books by TSO were a bit more helpful for me. But anyway, Operational Support and Analysis is another great piece of content
clar DawkinsWilmington
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks TSO for this book - Operational Support and Analysis is simply the best!!!
piccolino25 SmithCalifornia
well...Operational Support and Analysis is surely the best I`ve read on the topic
Radj PutzMelbourne
Well, the "Operational Support and Analysis"" PDF is not the easiest one to read, neither it`s a simplest one to understand. Although, it`s a MUST!
Lawrence H. New York
From the professional point of view there`s nothing new in Operational Support and Analysis. But at the end of the day, TSO made it extremely engaging and motivating!
