This guide provides a quick reference to the processes covered by the ITIL® operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes.
Operational Support and Analysis ebook is a good option. I wouldn`t recommend to buy a hardcover, but for me the digital version worked well. TSO is a top-level prefessional!
thegreenone _2001Pasadena
Awesome book!
yourlawyer2020 California
Got a kindle version of Operational Support and Analysis. Well-readable and even thrilling - to the extent a business book can be so. Kudos to TSO!
Jenny Putz Toronto
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks TSO for this book - Operational Support and Analysis is simply the best!!!
Tom Lazcovitz Alex W.TX
Thanks TSO - the book PDF is insightful and definitely makes sense.
Jack LazcovitzLondon
I think Operational Support and Analysis is that popular for a reason - TSO did a really good job
Andrew2001 SmithMelbourne
I bought Operational Support and Analysis hardcover edition on Amazon - arrived today, 2025-12-07, so far Im completely satisfied with the book quality
