This guide provides a quick reference to the processes covered by the ITILยฎ operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes.
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Jack LazcovitzWilmington
I really enjoyed this book - TSO did an awesome job! Probably Operational Support and Analysis is the best book I read last years
Tom Lazcovitz NY
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks TSO for this book - Operational Support and Analysis is simply the best!!!
thegreenone RobinsonNew York
Honestly other books by TSO were a bit more helpful for me. But anyway, Operational Support and Analysis is another great piece of content
Andrew2001 Pasadena
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Lawrence H. Alex W.California
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Alex W. CoxLos Angeles
Thanks TSO - the book PDF is insightful and definitely makes sense.
