This guide provides a quick reference to the processes covered by the ITIL® operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes.
WOW. "Operational Support and Analysis"" is a really good one on this topic. Honestly, haven`t read any other books from TSO, but he seems to be real genius!
Andrew2001 Melbourne
As of 2025-11-28, I suppose that Operational Support and Analysis by TSO is still among the best books in its niche. Brilliant!
Radj NY
Thanks TSO - the book PDF is insightful and definitely makes sense.
Jack CoxNew Orleans
I bought Operational Support and Analysis hardcover edition on Amazon - arrived today, 2025-11-28, so far Im completely satisfied with the book quality
piccolino25 DawkinsMassachusetts
Got a kindle version of Operational Support and Analysis. Well-readable and even thrilling - to the extent a business book can be so. Kudos to TSO!
Jenny Putz Wilmington
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks TSO for this book - Operational Support and Analysis is simply the best!!!
yourlawyer2020 _2001Pasadena
Surely Operational Support and Analysis is among the must-read books for every entrepreneur. Bravo TSO!
