This guide provides a quick reference to the processes covered by the ITILยฎ operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes.
Got a kindle version of Operational Support and Analysis. Well-readable and even thrilling - to the extent a business book can be so. Kudos to TSO!
thegreenone CoxToronto
TSO thank you so much for this book! Operational Support and Analysis is incredibly insighful!
Jenny Putz SummersWilmington
I bought Operational Support and Analysis hardcover edition on Amazon - arrived today, 2025-04-15, so far Im completely satisfied with the book quality
Radj TX
I really enjoyed this book - TSO did an awesome job! Probably Operational Support and Analysis is the best book I read last years
Lawrence H. LazcovitzPasadena
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks TSO for this book - Operational Support and Analysis is simply the best!!!
Amelie_1998 SmithLondon
Operational Support and Analysis ebook is a good option. I wouldn`t recommend to buy a hardcover, but for me the digital version worked well. TSO is a top-level prefessional!
Alex W. Los Angeles
Well, the "Operational Support and Analysis"" PDF is not the easiest one to read, neither it`s a simplest one to understand. Although, it`s a MUST!
