This guide provides a quick reference to the processes covered by the ITIL® operational support and analysis (OSA) syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for OSA, and as a handy portable reference source for practitioners who work with these processes.
Thanks TSO - the book PDF is insightful and definitely makes sense.
Tom Lazcovitz Houston
I really enjoyed this book - TSO did an awesome job! Probably Operational Support and Analysis is the best book I read last years
yourlawyer2020 SummersNew Orleans
Operational Support and Analysis ebook is a good option. I wouldn`t recommend to buy a hardcover, but for me the digital version worked well. TSO is a top-level prefessional!
Jenny Putz Berlin
I think Operational Support and Analysis is that popular for a reason - TSO did a really good job
Radj California
Awesome book!
Michael Melbourne
As of 2026-03-12, I suppose that Operational Support and Analysis by TSO is still among the best books in its niche. Brilliant!
Christine SmithPasadena
Got a kindle version of Operational Support and Analysis - really amazing! TSO one love :)
