ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance in managing IT services. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping to provide customers with the best IT environment possible. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT activities and the interaction of IT technical staff with customers and business users.
