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ITIL Exam Study Guide

A book by Liz Gallacher, ISBN 1119942756

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The Information Technology Infrastructure Library (ITIL) exam is the ultimate certification for IT service management. This essential resource is a complete ITIL Foundation exam preparation guide and includes everything you need to succeed. Organized around the ITIL Foundation (2011) curriculum, the study guide covers the ITIL Service Lifecycles, ITIL processes, roles and functions, and also fully explains how the Service Lifecycle provides effective and efficient IT services.

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ITIL Exam Study Guide by Liz Gallacher

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What to expect from the ITIL Foundation exam

To earn ITIL Foundation certification, you must correctly answer 26 questions in a multiple-choice 40-question (65%) exam. Each question has 4 possible answers, of which you must give the best answer to the question. Each correct answer is given a grade.

The exam takes 1 hour. Candidates taking the exam in a language other than their mother tongue or working language can get 25% extra time, i.e. H. a total of 75 minutes. It is a "closed audit". Apart from the examination materials, no other materials are permitted.

ITIL Foundation certification does not expire and does not require ongoing training.

ITIL Foundation Exam Study Guide

ITIL Foundation Exam Preparation

You don't need to take ITIL training before taking the exam, but training is highly recommended. If you are planning on attaining higher level ITIL certifications, it is worth taking formal training as this will have more in-depth discussions on how the pieces fit together rather than just preparing you to pass the Foundation exam. SerView, VipCon and BMC offer some training options.

The cost of taking the exam varies by country, with a typical spend of around $300. Training organizations usually include the cost of taking the exam in their course fee and can take the exam immediately after completing the training.

ITIL Study Guide

You can take the exam at an exam center, and some providers allow you to take the exam online without going to an exam center. If you choose this option, you must be using a webcam. An examiner will greet you, guide you through the exam process, and then observe you as you take the exam.

After completing the online exam, the preliminary score will be displayed on the screen after completing a post-exam survey. Final results and an electronic certificate are available within two working days, while a printed certificate is available for dispatch upon request (at an additional cost).

What to study

Please note: this is not an exhaustive list. The purpose of this summary is to highlight the focus areas for the questions that appear in the ITIL Foundation certification exam.

For a more complete listing, download the Foundation Syllabus from the Axelos site if it is not included in your training materials. Axelos provides this curriculum to ensure that ATOs cover the appropriate material in their training. If you are doing self-paced study, the suggested training periods will help you prioritize what materials to study and how much time to devote to studying each topic.

As of April 2021, the foundation's curriculum divides understanding levels into awareness and understanding according to Bloom's taxonomy of learning, which is used to categorize learning objectives and from there to assess learning performance. Awareness topics don't go in depth, so in most cases they can be addressed by memorizing key definitions. Understanding topics require deeper knowledge and more understanding. Understanding goes beyond memorizing definitions and includes understanding why and how the concept affects the business.

ITIL Exam Study Guide reviews
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