Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
As of 2026-07-30, I suppose that ITIL 4: Direct, Plan and Improve by AXELOS is still among the best books in its niche. Brilliant!
Jack _2001Melbourne
well...ITIL 4: Direct, Plan and Improve is surely the best I`ve read on the topic
piccolino25 Massachusetts
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks AXELOS for this book - ITIL 4: Direct, Plan and Improve is simply the best!!!
Amelie_1998 TX
Surely ITIL 4: Direct, Plan and Improve is among the must-read books for every entrepreneur. Bravo AXELOS!
Christine NY
I bought ITIL 4: Direct, Plan and Improve hardcover edition on Amazon - arrived today, 2026-07-30, so far Im completely satisfied with the book quality
Alex W. LazcovitzNew York
You can`t run busness without reading ITIL 4: Direct, Plan and Improve by AXELOS. Nuff said.
Michael GuptaNew Orleans
Got a kindle version of ITIL 4: Direct, Plan and Improve. Well-readable and even thrilling - to the extent a business book can be so. Kudos to AXELOS!
