Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
AXELOS thank you so much for this book! ITIL 4: Direct, Plan and Improve is incredibly insighful!
piccolino25 LazcovitzPrague
Got a kindle version of ITIL 4: Direct, Plan and Improve. Well-readable and even thrilling - to the extent a business book can be so. Kudos to AXELOS!
Michael CoxWilmington
Awesome book!
Alex W. DawkinsNew York
well...ITIL 4: Direct, Plan and Improve is surely the best I`ve read on the topic
Jack California
WOW. "ITIL 4: Direct, Plan and Improve"" is a really good one on this topic. Honestly, haven`t read any other books from AXELOS, but he seems to be real genius!
Amelie_1998 Toronto
ITIL 4: Direct, Plan and Improve ebook is a good option. I wouldn`t recommend to buy a hardcover, but for me the digital version worked well. AXELOS is a top-level prefessional!
Lawrence H. Massachusetts
Well, the "ITIL 4: Direct, Plan and Improve"" PDF is not the easiest one to read, neither it`s a simplest one to understand. Although, it`s a MUST!
