Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
Got a kindle version of ITIL 4: Direct, Plan and Improve - really amazing! AXELOS one love :)
Radj Alex W.Berlin
ITIL 4: Direct, Plan and Improve ebook is a good option. I wouldn`t recommend to buy a hardcover, but for me the digital version worked well. AXELOS is a top-level prefessional!
Alex W. GuptaHouston
Honestly other books by AXELOS were a bit more helpful for me. But anyway, ITIL 4: Direct, Plan and Improve is another great piece of content
Michael PutzCalifornia
I really enjoyed this book - AXELOS did an awesome job! Probably ITIL 4: Direct, Plan and Improve is the best book I read last years
Jenny Putz Massachusetts
Awesome book!
Amelie_1998 LazcovitzNew York
From the professional point of view there`s nothing new in ITIL 4: Direct, Plan and Improve. But at the end of the day, AXELOS made it extremely engaging and motivating!
thegreenone RobinsonNY
As of 2025-06-21, I suppose that ITIL 4: Direct, Plan and Improve by AXELOS is still among the best books in its niche. Brilliant!
