Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
Surely ITIL 4: Direct, Plan and Improve is among the must-read books for every entrepreneur. Bravo AXELOS!
Lawrence H. RobinsonCalifornia
As of 2026-04-29, I suppose that ITIL 4: Direct, Plan and Improve by AXELOS is still among the best books in its niche. Brilliant!
yourlawyer2020 Toronto
Got a kindle version of ITIL 4: Direct, Plan and Improve - really amazing! AXELOS one love :)
Jenny Putz Berlin
You can`t run busness without reading ITIL 4: Direct, Plan and Improve by AXELOS. Nuff said.
thegreenone SummersNew Orleans
Honestly other books by AXELOS were a bit more helpful for me. But anyway, ITIL 4: Direct, Plan and Improve is another great piece of content
Tom Lazcovitz Alex W.Wilmington
I really enjoyed this book - AXELOS did an awesome job! Probably ITIL 4: Direct, Plan and Improve is the best book I read last years
piccolino25 _2001TX
WOW. "ITIL 4: Direct, Plan and Improve"" is a really good one on this topic. Honestly, haven`t read any other books from AXELOS, but he seems to be real genius!
