Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
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clar New Orleans
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Well, the "ITIL 4: Direct, Plan and Improve"" PDF is not the easiest one to read, neither it`s a simplest one to understand. Although, it`s a MUST!
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