Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
Got a kindle version of ITIL 4: Direct, Plan and Improve. Well-readable and even thrilling - to the extent a business book can be so. Kudos to AXELOS!
Jenny Putz DawkinsMassachusetts
WOW. "ITIL 4: Direct, Plan and Improve"" is a really good one on this topic. Honestly, haven`t read any other books from AXELOS, but he seems to be real genius!
Lucia Prague
I think ITIL 4: Direct, Plan and Improve is that popular for a reason - AXELOS did a really good job
clar TX
AXELOS thank you so much for this book! ITIL 4: Direct, Plan and Improve is incredibly insighful!
Michael SummersNew York
You can`t run busness without reading ITIL 4: Direct, Plan and Improve by AXELOS. Nuff said.
Radj New Orleans
well...ITIL 4: Direct, Plan and Improve is surely the best I`ve read on the topic
yourlawyer2020 Houston
Well, the "ITIL 4: Direct, Plan and Improve"" PDF is not the easiest one to read, neither it`s a simplest one to understand. Although, it`s a MUST!
