Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
ITIL 4: Direct, Plan and Improve ebook is a good option. I wouldn`t recommend to buy a hardcover, but for me the digital version worked well. AXELOS is a top-level prefessional!
Christine Wilmington
Surely ITIL 4: Direct, Plan and Improve is among the must-read books for every entrepreneur. Bravo AXELOS!
clar GuptaNY
Honestly other books by AXELOS were a bit more helpful for me. But anyway, ITIL 4: Direct, Plan and Improve is another great piece of content
Radj _2001London
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks AXELOS for this book - ITIL 4: Direct, Plan and Improve is simply the best!!!
Tom Lazcovitz SmithNew Orleans
From the professional point of view there`s nothing new in ITIL 4: Direct, Plan and Improve. But at the end of the day, AXELOS made it extremely engaging and motivating!
Amelie_1998 Alex W.Prague
AXELOS thank you so much for this book! ITIL 4: Direct, Plan and Improve is incredibly insighful!
Andrew2001 Berlin
You can`t run busness without reading ITIL 4: Direct, Plan and Improve by AXELOS. Nuff said.
