Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
Got a kindle version of ITIL 4: Direct, Plan and Improve. Well-readable and even thrilling - to the extent a business book can be so. Kudos to AXELOS!
thegreenone LazcovitzLondon
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yourlawyer2020 SmithPrague
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Michael Wilmington
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Lawrence H. _2001New Orleans
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Lucia TX
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