Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
Thanks AXELOS - the book PDF is insightful and definitely makes sense.
Jack SmithCalifornia
Surely ITIL 4: Direct, Plan and Improve is among the must-read books for every entrepreneur. Bravo AXELOS!
Christine LazcovitzNew Orleans
From the professional point of view there`s nothing new in ITIL 4: Direct, Plan and Improve. But at the end of the day, AXELOS made it extremely engaging and motivating!
Amelie_1998 Alex W.Massachusetts
Awesome book!
Andrew2001 PutzNew York
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks AXELOS for this book - ITIL 4: Direct, Plan and Improve is simply the best!!!
Tom Lazcovitz Houston
I think ITIL 4: Direct, Plan and Improve is that popular for a reason - AXELOS did a really good job
piccolino25 GuptaTX
Honestly other books by AXELOS were a bit more helpful for me. But anyway, ITIL 4: Direct, Plan and Improve is another great piece of content
