Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
WOW. "ITIL 4: Direct, Plan and Improve"" is a really good one on this topic. Honestly, haven`t read any other books from AXELOS, but he seems to be real genius!
clar Wilmington
Thanks AXELOS - the book PDF is insightful and definitely makes sense.
thegreenone CoxHouston
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks AXELOS for this book - ITIL 4: Direct, Plan and Improve is simply the best!!!
Jack London
As of 2025-02-22, I suppose that ITIL 4: Direct, Plan and Improve by AXELOS is still among the best books in its niche. Brilliant!
piccolino25 Alex W.Prague
Honestly other books by AXELOS were a bit more helpful for me. But anyway, ITIL 4: Direct, Plan and Improve is another great piece of content
Radj LazcovitzLos Angeles
Got a kindle version of ITIL 4: Direct, Plan and Improve. Well-readable and even thrilling - to the extent a business book can be so. Kudos to AXELOS!
Christine SummersNY
AXELOS thank you so much for this book! ITIL 4: Direct, Plan and Improve is incredibly insighful!
