Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
As of 2025-01-22, I suppose that ITIL 4: Direct, Plan and Improve by AXELOS is still among the best books in its niche. Brilliant!
Andrew2001 NY
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Amelie_1998 TX
You can`t run busness without reading ITIL 4: Direct, Plan and Improve by AXELOS. Nuff said.
yourlawyer2020 SummersLondon
Got a kindle version of ITIL 4: Direct, Plan and Improve - really amazing! AXELOS one love :)
Christine PutzBerlin
Got a kindle version of ITIL 4: Direct, Plan and Improve. Well-readable and even thrilling - to the extent a business book can be so. Kudos to AXELOS!
Radj SmithCalifornia
ITIL 4: Direct, Plan and Improve ebook is a good option. I wouldn`t recommend to buy a hardcover, but for me the digital version worked well. AXELOS is a top-level prefessional!
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WOW. "ITIL 4: Direct, Plan and Improve"" is a really good one on this topic. Honestly, haven`t read any other books from AXELOS, but he seems to be real genius!
