Proponents of service management have, for many years, advocated the adoption of a service mindset in which contributors at every level of an organization devote their efforts to meeting the needs of the customer. Although this has always been a laudable intent, the method for achieving it has too often been organized around a few specific processes and the implementation of supporting tools. Not enough attention has been given to the very human skills needed to realize the vision.
1) Must read. 2) Must read. 3) Must read. P.S. Many thanks AXELOS for this book - ITIL 4: Direct, Plan and Improve is simply the best!!!
Alex W. PutzToronto
WOW. "ITIL 4: Direct, Plan and Improve"" is a really good one on this topic. Honestly, haven`t read any other books from AXELOS, but he seems to be real genius!
Jack TX
Got a kindle version of ITIL 4: Direct, Plan and Improve. Well-readable and even thrilling - to the extent a business book can be so. Kudos to AXELOS!
yourlawyer2020 CoxNew York
Surely ITIL 4: Direct, Plan and Improve is among the must-read books for every entrepreneur. Bravo AXELOS!
piccolino25 NY
As of 2024-11-21, I suppose that ITIL 4: Direct, Plan and Improve by AXELOS is still among the best books in its niche. Brilliant!
Lawrence H. LazcovitzMelbourne
You can`t run busness without reading ITIL 4: Direct, Plan and Improve by AXELOS. Nuff said.
clar GuptaWilmington
Thanks AXELOS - the book PDF is insightful and definitely makes sense.
